Where can I find the right filter?
Our product catalogue is comprehensive and easy to use. You can also call HL Group Customer Service at tel.0207 445 360.
I have a spare part number for a previous filter. Where can I find the corresponding M-Filter number?
Our product catalogue translates reference numbers into M-Filter numbers. Enter the number you have in the comparison table and press "Search". You can also call HL Group Customer Service at tel. 0207 445 360, they will help you find the right filter.
I would like to find a filter by its dimensions, how can I do this?
Our product catalogue has dimensioning charts. You can search for filters from different groups, and you can narrow down the list by entering search values. It is advisable to look for full replacement oil filters first in the list section.
Where can I buy an M-Filter filter?
M-Filter has an extensive sales network. You can also call the HL Group Customer Service on tel. 0207 445 360.
How often should I change my filter?
The interval is always determined by the engine / vehicle manufacturer. Refer to the instruction manual or service manual for the correct replacement interval.
How do I dispose of a used filter?
Used oil and fuel filters are classified as hazardous waste. Dispose of them according to the instructions of your municipality by taking them to a hazardous waste disposal site, such as a municipal waste disposal site.
You can also take the air filters with other filters to the recycling station. Individual air filters can be disposed with your household waste.
Clean packaging material can be recycled according to its material (plastic, cardboard).
I’m not satisfied with the filter that I have bought. How do I make a complaint?
You can contact the HL Group directly via the website (reseller complaint form) or by phone at tel. 0207 445 360. Let’s work together to fix the problem.
Don’t throw the filter you have bought into the rubbish bin. Often, we will ask you to send the disputed filter to us for investigation – of course, at no cost to you. Such investigations will provide us with important insights to help us improve our operations in the future.
How do I interpret the product numbering?
The product numbering is clear,
- cartridge product numbers start with 1…,
- full replacement part product numbers starts with 3…,
- fuel filter product numbers starts with 4…,
- air filter product numbers starting with 6…,
- fresh air filter product numbers starting with 8…
- new products always come with an increasing number.